Welcome to Topgrade Fitness!

At Topgrade Fitness, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our fitness services, whether online, in-gym, or in-person.

By using our site, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

When you use our website or sign up for services, we may collect:

• Full name

• Email address

• Phone number

• Age and gender

• Fitness goals or health conditions (if voluntarily provided)

• Billing and payment information (when applicable)

• Emergency contact (for in-gym or physical training sessions)

Non-Personal Information

We may also collect technical data such as:

• IP address

• Browser type

• Device type

• Pages visited and duration

• Referring website URLs

This information is used to improve website performance and user experience.

3. How We Use Your Information

We use the information we collect to:

• Provide and personalize fitness services

• Respond to inquiries and support requests

• Send confirmations, updates, and promotional materials

• Schedule sessions and track progress

• Process payments and manage subscriptions

• Improve website content and functionality

• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

4. Marketing Communication

By submitting your contact details, you agree to receive communications from Topgrade Fitness via email, SMS, or WhatsApp. You can opt out at any time by clicking “unsubscribe” in emails or replying “STOP” to messages.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies allow us to remember user preferences, analyze traffic, and personalize content.
You can disable cookies in your browser settings, though some parts of the website may not function properly without them.

6. Third-Party Tools

We may use third-party services like:

• Google Analytics – to monitor website traffic

• Meta/Facebook Pixel – for remarketing and ad tracking

• Payment Gateways – to securely process payments

These services may collect anonymized data for analytical or transactional purposes.

7. Data Storage and Security

Your personal data is stored on secure servers. We take all reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal data for as long as necessary to provide services or as required by applicable laws. You may request deletion of your data at any time by contacting us.

9. Your Rights

You have the right to:

• Access your personal data

• Request corrections or updates

• Withdraw consent or request deletion

• Opt out of marketing communications

• File a complaint with local authorities if you believe your data has been misused

To exercise your rights, contact us at: info@topgradefitness.com

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect data from children without parental consent.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

📧 Email: privacy@topgradefitness.com
📞 Phone: +971 50 169 9070
📍 Address: Topgrade Fitness Gym, Jumeirah Village Triangle (JVT), Dubai, UAE